PCDA (P), Prayagraj has informed that 19.80 lakh Pensioners have been migrated on to SPARSH platform as on date.

They have acknowledged that there are a number of glitches in the software which have to be resolved.

A decision has been taken not to migrate any more pensioners to SPARSH till end Mar 2023 or till all the glitches are resolved whichever is earlier.

All the glitches reported / seen are being rectified by the software developer TCS.

All corrections in the PPOs and other data will be taken up only when the system is fully stabilized.

No requests for correction of any data in SPARSH will be attended to till end Mar 2023.

No pension of any Veteran will be stopped due to incorrect data as of now.

In case any pensioner is not receiving the pension, the cases should be reported centrally by TSEWA HQ for immediate attention and action.

All pensioners who have been migrated to SPARSH should re-submit the Life Certificate afresh within two months if they have not received acknowledgement from SPARSH.

All others who are not yet migrated should submit the Annual Life Certificate immediately through the existing legacy system / procedure, if not already done.
They should once again submit Life certificate soon after they are migrated to SPARSH.

As of now, problems with the Bank, CPPC or Record Offices are not be sent to PCDA.

Cases pending with PCDA pertaining to issue of PPOs by PCDA will also be given priority.

It is not possible for PCDA to attend to e-mails sent by individuals on various issues.
These should be centrally routed through TSEWA HQ which has established a working system to redress all urgent grievances as explained above.
In view of the above, TSEWA is proposing to establish a Grievance Redressal System. The modalities will be discussed during the next National Executive Committee Meeting on 24 Dec 2022 and after the approval, the organisation /procedure will be intimated to all the Members.
Regards,
(Sudheer Parakala)
Commodore, IN (Retd)
President, TSEWA
Mob:9849057767